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In Their Own Words – Diane’s Story

In Their Own Words – Diane’s Story

Although Dianne is not a big football fan, she’ll never forget the Monday Night Football game between the Minnesota Vikings and Dallas Cowboys on January 3, 1983. It was the first major bet her husband, Don, placed on a football game. He bet a whopping $1,500 – an amount to cover accumulated gambling losses to date – and lost.

More than 25 years later, Dianne shudders at the memory of that night. She looks back on it as the beginning of a 14-year period in which her husband’s gambling took the family on a roller coaster ride it never wanted.

Shortly after that Vikings game, Don’s gambling losses began to mount. It soon led to another early memory that haunted the family: his young children watched in dismay as a stranger came into their house to remove a Betamax machine, the sales proceeds of which would be used to settle gambling debt. In the first of many gambling-related lies to his children, Don explained that the machine was broken.

In time, Don’s betting advanced from football to all other sports, and he soon had his own bookie. “I bet every day of the year except the Monday and Wednesday before and after the baseball all-star game, the only two days of the year when there was no sports betting,” says Don.

After Don’s bookie was the subject of a police raid, federal agents dressed in suits and badges came to the house. That development sent shock waves through the family. “That really scared the kids and I felt we couldn’t have that,” says Dianne. She subsequently packed up the kids and moved in hopes of finding a more stable home environment.

The sight of an empty house served as the first wakeup call for Don. He began attending Gambler’s Anonymous in 1986 and convinced Dianne he was ready to quit. Only he really wasn’t.

Shortly thereafter, Dianne came across a piece of paper with a list of football games while the couple was away at a cabin. “I was assured by Don that they were old games because he’d quit gambling.” She later confirmed the list was for current football games.

As a result, Don became increasingly sneaky in his dealings. He cancelled handball games with friends and rearranged work shifts so he could find more time for gambling at the casino. Don learned to kite checks from three checking accounts he created, and found himself visiting a banker every day. “I could at least relax on the weekends when the banks were closed,” recalls Don some 20 years later. He was working one job and half of another “to keep all the balls in the air.”

Don forged his wife’s signature a few times to take out loans to pay gambling debts. With a flexible work schedule, Don, who controlled the family’s finances, arranged to be home when he knew the mailman would arrive, meeting him several houses in advance. “The joke was that I was having an affair with the mailman,” says Don.

The cycle of lies and deceit – as well as a general absence from the family – continued through 1994, about eight years after Don first attended GA. On Tuesday, December 27, 1994, he called in sick to work and cancelled a handball match with a friend so that he could stay at a casino. When Don, who called his wife every afternoon like clockwork, didn’t call at the usual time, Dianne suspected the worst. Late that afternoon, a call finally came. “Would you mind if I cashed another $100 check,” Don asked? “Do whatever you want, stay as long as you want, I don’t care,” said his defeated wife of 16 years.

Don came home in the wee hours of the morning on Wednesday, but to a bedroom that was locked. He knew he’d hit rock bottom and had to stop gambling. He went to GA that night and has been attending religiously every since. That Tuesday night was the last time he’s every gambled.

Today, Don is well into his recovery and is a thriving member of society. He considers himself fortunate in that GA has helped him, and helped him at age where he can still repay his debts and hopefully accumulate something of a nest egg. Other gambling addicts require individual treatment and counseling to help in their recovery.

The road has been long and not without challenges. “It was particularly tough to quit at the beginning,” says Don. “Even several years into it, I remember seeing a list of football games and asking myself if the Packers would cover the spread, etc.” For her part, all these year’s later, Dianne’s stomach still turns when she sees her husband turn the channel from one football game to another, conditioned for so many years to think he’s checking on games he bet on.

Forgiveness, after so many years of deception, is difficult to grant. In Don and Dianne’s case, a more complete healing didn’t occur until well after Don had quit gambling and the couple had engaged in Retrouvaille, a type of marriage counseling that’s not unlike a 12-step program.

Thankfully, much of the damage caused by Don’s gambling has gradually healed. His daughter, who wouldn’t allow him to attend her high school graduation nor be part of her wedding, has reconciled with Don. “Our kids carried around a ton of hurt from what their father did,” says Dianne. “It seemed like every time we wanted to do something as a family, all the sudden he was gone. For the kids, it was one broken promise after another.”

Today, 17 years into his recovery, Don’s promises are as good as gold.

Reflections from Minnesota NCPG Conference Goers

Reflections from Minnesota NCPG Conference Goers

The annual conference of the National Council on Problem Gambling took place in July. Here are reflections from two Minnesotans who attended:

Jeff Hudson, MNAPG Board President, Person with Lived Experience

I am extremely grateful to have had the opportunity to attend. Ever since I made the commitment to ease gambling harm, I have thought the answer lies in all stakeholders being involved. Here are some of my observations:

· Networking. I had a list of specific people I wanted to meet in person, having either talked or followed on social media and it was a great networking experience.

· Critiquing research. I saw two panels where I had doubts about the thoroughness and accuracy of the research. Hearing the presenters talk about their methodologies helped me think critically about what they were measuring and the results they were claiming.

· Agility grants. I really enjoyed hearing the stories and seeing the videos that were created by participants.

· Veteran programs. The sheer number of veteran-related programs was telling, as was the convincing evidence. It is clear this is a very underserved community, and we have the potential to make some great strides in Minnesota.

· School boards. Someone said they are having more success reaching out to local school boards about gambling education than by going to individual schools. It makes sense, since the school board can influence many schools.

Katie Richards, MNAPG Board Vice President, Problem Gambling Counselor

One of my biggest takeaways from the conference is that sports betting will change a lot of things on many levels, not just on a state level but a national and individual level. There was a lot of education on what sports betting is, who is doing it, the companies that are promoting it, etc. However, one thing that could be done better is, once given that information (the multiple massive studies done), what should the person in the audience do with it? Example, I know the profile of a sports better, but what therapy techniques can I use with them? Or how do I advocate to the state of Minnesota to change the current legislative bills to make sure clients are being protected? On a federal level is there anything I can do? “

A Booth’s Eye View

A Booth’s Eye View

Minnesota Alliance on Problem Gambling community educator Sonja Mertz provides a glimpse into what it’s like fielding a range of conversations when she exhibits around the state.

When I work an exhibit table, I never know what to expect when people approach me. I receive a variety of comments. Some people will tell me, “Life is a gamble.” Others just want to make conversation. “I don’t have a problem with gambling,” they’ll tell me, or “I only take $100 to the casino and when it’s gone, I leave.” Some people might think I am taking an informal inventory on gambling habits. “I’m worried about my mom’s gambling.” Some people are looking for resources…something to encourage a conversation with a loved one. Still others are close, but not quite ready to get the help they need, saying, “I know I have a problem, but I’m having too much fun right now.” Some people need someone to be real with…someone who knows the language. And sometimes I purposely walk away from the table to give the hesitant person a chance to pick up a brochure without having to say anything to the smiling lady who might look too eager to speak with them.

My recent opportunities to host exhibit tables have included some diverse events — a celebration of fathers and families in North Minneapolis, a resource fair for senior citizens in St. Cloud, a conference on Adverse Childhood Experiences for mental health professionals and educators, a resource-sharing celebration for people in recovery from substance misuse, and the Fiesta Latina in St. Paul. The attendees at these events might look different from each other, but their needs are the same. They are all interested in strengthening their communities and keeping their families and loved ones healthy. The conversations that I have at these events assist my work at MNAPG by helping me to understand what types of resources are needed in various communities and by helping our organization to shape future messaging about the harms of gambling and what should be done to reduce that harm.

I also had the opportunity in August to travel to some casinos in central Minnesota and meet with some Human Resources staff members. MNAPG provided boxes of our new brochures and new hotline stickers. Our hope is to build relationships with each casino in Minnesota to work toward maintaining healthy customers and provide resources for their patrons who need help with their gambling behavior.

September, October and November are the busiest conference months for MNAPG. Susan and I will be presenting and/or exhibiting at least twelve different events, not including stand-alone presentations and our own MNAPG Conference in November.

As varied as all these interactions may be, we look forward to having those conversations.

The Gaming Industry’s Thoughts on Responsible Gaming

The Gaming Industry’s Thoughts on Responsible Gaming

Here are some common themes we noted from the gaming industry during Responsible Gaming Education Month, led by the American Gaming Association.
1. There is a widening consensus within the gaming industry acknowledging their role in minimizing gambling harms. Increasingly advanced technology is providing opportunities to create tools that could help better inform players of the risks they are taking in real time. If operators wish to sustain their business, adopting effective responsible gambling tools will be necessary. Customers will be expecting it.
2. The current thinking is that collecting a wide swath of information from every player will provide greater insights into their behavior and suggest how tools can be designed to minimize harms. Most commonly sited tools are money and time limits. Giving the player tools to set before play begins will offer a line of defense to prevent an individual from taking too many risks. As technology advances, tools are available that learn how players use the machines. The information helps the operator better understand their customers’ behavior. Software already exists that allows an operator to provide a personalized message to each player based on their patterns of play.
3. Responsible gambling must also be raised for those who design games. If the gambling industry wants to continue being categorized as entertainment, games cannot be designed to be predatory. Stricter regulations must be developed to ensure the games that arrive on the floor of a casino or in an app are not designed to create harm.
4. Some in the gaming industry see the embracing of responsible gambling as a threat. It will take more time to convince certain operators that adopting effective responsible gambling tools will lead to greater sustainability of their operations. Partnerships between advocates of problem gambling, regulators, game developers and operators will be key to ensuring effective ways to minimize harm.

Helpline Adds Motivational Texting

Helpline Adds Motivational Texting

Needless to say, we live in a world where texting seems the preeminent form of communication. So why shouldn’t it play an important role in helping someone with a gambling problem.

Now, in Minnesota, it does. LifeWorks, which manages the Minnesota Problem Gambling Helpline, now offers a service called Encourage Me that consists of motivational text messaging.

Encourage Me motivational text messaging is offered to both gamblers and affected others in both English and Spanish. Messages are sent twice each week for three months and are tailored to fit into the client’s stage of change, as clients require a different type of information and support in each stage. The messages provide both information about gambling and problem gambling, encouragement to change, and tips and suggestions on how to make the changes they want to make.

“We realize that some people may just be thinking about changing, while others need maintenance during the recovery period,” says Ashley Trantham, Manager of Customer Success at LifeWorks. Motivational messaging is offered as a supplemental treatment tool and isn’t meant to be a substitute for counseling.

Here are some questions and answers about Encourage Me:

Why Texting?

· The program was developed using research from successful healthcare-related texting programs such as smoking cessation, weight loss, and medication management.

· Text messages have a 98% open rate vs. a 20% open rate for emails.

· Text messages can be opened at any time that is most convenient to the user.

· Available on almost every model of mobile phone.

· Provides a reminder that someone cares.

· Reminds the user that help is available.

Is it effective?

Yes! Outcome surveys are conducted at the conclusion of the texts and in the first year, 86% of survey responses indicated that receiving a text message every week helped keep them focused and working on their goals about gambling. Example comment: “I have not gambled since calling the helpline and found the text messages helpful for reinforcement, reminding me to focus on my goal of not gambling.”

Examples of texts

Contemplation: Consider changing your thoughts from “I have to stop gambling” to “I want to stop gambling”
Preparation: You have made significant progress by just acknowledging that gambling is no longer fun. You’re on the right path.
Action: Today is the day to be good to yourself. Take a walk, enjoy the warmth of the sun, or give yourself the gift of feeling good about managing your gambling.
Maintenance: Take the time to review and modify your goals and plans for recovering from problem gambling. Stay active in your recovery!

Can a person enroll more than once?
Yes

How do I enroll a client?

Clients are offered Encourage Me messages as a standard part of their call to the Problem Gambling Helpline. If your client has not yet enrolled, you can enroll them by calling the helpline together or recommending that they contact the Helpline themselves. Curious? You can call and sign yourself up, too!