Dec 17, 2025 | HEALTHY PLAY, HELP, PROBLEM GAMBLING, RESOURCES, SPORTS BETTING
MNAPG posed questions to Lori Kalani, DraftKings’ chief responsible gambling officer to learn more about DraftKings’ problem gambling efforts. Below are her responses:
MNAPG: We understand that My Budget Builder and My Stat Sheet are new responsible gaming (RG) tools for DraftKings. Can you share more about them?
LK: My Budget Builder guides customers through a simple process to set personalized entertainment budgets, reminders and limits. My Stat Sheet provides customers with a clear personalized snapshot of their play activity, including time spent, deposits, withdrawals, wagers and outcomes. Both are designed to help customers make informed decisions and play responsibly.
MNAPG: What information is included with alerts and does anything happen if a customer exceeds the limits they set?
LK: We proactively encourage every player to set budgets for their deposit amounts, play time and size of bets, and we provide access to a range of tools and resources with which they can engage. Customers receive reminders when they approach the limits they’ve set. If a limit is reached, the platform enforces it automatically—for example, preventing additional deposits or gameplay until the current limit resets. Once a limit is set, it cannot be increased or cancelled until the timeframe for the limit has ended. More restrictive limits can be added at any time.
MNAPG: How many customers are currently using some of DraftKings’ responsible gaming tools and resources?
LK: Since launching our Responsible Gaming Center in 2024—a centralized hub for all the DraftKings RG tools and resources available at rg.draftkings.com—more than 5.6 million customers have visited. Approximately 3.5 million unique customers have used My Stat Sheet since the industry-first tool was introduced early last year. This June, we launched our newest tool, My Budget Builder, and we expect usage to increase throughout the NFL season.
MNAPG: How do you help make customers aware that these tools and resources exist?
LK: We highlight responsible gaming tools and resources throughout the customer journey. Some examples include promoting RG tools and resources at onboarding, in-app messaging, emails and various campaigns throughout the year. Within the app and online, an RG shield icon appears at the top of the screen, making the DraftKings Responsible Gaming Center just one click away so that tools and resources are seamlessly available as part of the product experience. To mark this year’s Responsible Gaming Education Month, we launched an NFL sweepstakes that incentivizes customers who use tools like My Budget Builder and My Stat Sheet with the chance to win weekly NFL ticket prizes, culminating in a grand prize trip to the Super Bowl.
MNAPG: Do you work with any external organizations or researchers to improve your responsible gaming efforts?
LK: Yes. We work with organizations such as the Cambridge Health Alliance, BetBlocker, Evive, the Responsible Online Gaming Association (ROGA) and the International Center for Responsible Gaming. Our work with Cambridge Health Alliance includes expanding research on responsible gaming and facilitating new opportunities to educate customers about the tools and resources that are available to help them play responsibly. We also provide funding to the National Council on Problem Gambling. DraftKings’ State Council Funding (SCF) program provides annual donations to 35 state problem gaming councils across the country to support their work. Since announcing the SCF program in 2022, we have donated millions of dollars, including to the Minnesota Alliance on Problem Gambling. (Editor’s note: MNAPG used the funds provided by DraftKings to develop a pilot casino employee training program that’s currently being tested at Canterbury.)
MNAPG: Do you proactively identify customers who may be having challenges? If so, how is this done?
LK: We proactively encourage every player to set budgets for their deposit amounts, play time and size of bets, and we provide access to a range of tools and resources with which they can engage. We use modeling techniques and advanced technology, including machine learning, to help identify when someone may no longer be playing for fun, which is then reviewed by our Responsible Gaming team for further analysis.
MNAPG: Does DraftKings work with the other members of the Responsible Online Gaming Association (ROGA) to ensure that if one of your customers is given a time out or excluded that it is active across all the other platforms?
LK: Today, most jurisdictions where we operate maintain shared exclusion databases, which are distributed to all licensed operators. In some states, operators also contribute their own self-exclusion data. While there isn’t yet an industry-wide system among operators, through ROGA we have announced the creation of a centralized exclusion clearinghouse. The first phase will introduce a national shared self-exclusion list so that when a player self-excludes with one member operator, that exclusion will also extend across all ROGA member platforms.
MNAPG: How do you see your RG tools and resources evolving over the next 2–3 years?
LK: In the next few years, we expect RG tools and resources to further evolve through AI and personalization. Smarter technology will allow these tools and resources to adapt dynamically, making them even more intuitive and seamless to the customer.
MNAPG: How do you measure success in responsible gaming initiatives?
LK: We consider, among other things, adoption rates, customer feedback and independent evidence-based research as we continue to enhance our responsible gaming tools and resources. Success means responsible play continues to be embedded in the DraftKings experience for every customer.
Dec 17, 2025 | HELP, PROBLEM GAMBLING, RECOVERY, STORIES
I’m 42 years old, and I never thought gambling would take over my life the way it did. Growing up, I played lotto tickets occasionally, but it was harmless, nothing more than a little game. I could walk away without a second thought. Gambling didn’t become a real problem until about 10 years ago, and even then it wasn’t because I suddenly developed a taste for it. It was because of a medication.
I was diagnosed with bipolar disorder and put on a drug called Latuda. At the time, I didn’t know that one of its rare side effects was compulsive gambling. It’s right there in the warnings, but no one ever told me. Looking back, it feels like a switch flipped in my brain. All of a sudden, I couldn’t stop.
Poker and electronic machines became my games of choice. Omaha, Hold ’Em, slots and electronic pulltabs, which were a real curse for me. I could be up thousands of dollars, but by midnight it was gone. Friends and family would urge me to cash out, but I couldn’t.
The first time I realized I was addicted to gambling was in 2016. But I didn’t talk to a therapist about it until years later. By then, gambling had already destroyed so much of my life. It pushed me into doing things I never imagined myself capable of. I borrowed money I couldn’t repay, stole from people I loved and even stole credit card information from a friend on her deathbed.
My addiction led me to commit aggravated armed robbery. I was preparing to go to treatment at Project Turnabout, waiting for medical records to clear, and in the middle of that chaos I made a bad decision. I got caught and went to prison for 33 months. I asked the judge to send me to treatment instead, but he wouldn’t.
There are no real gambling programs in the prison system, and I struggled in there. Gambling is everywhere—sports bets, high-stakes spades games, etc.—with considerable money moving through canteen accounts. The system hides it from the outside world, but it’s real. I even talked with a chaplain about starting a GA group inside the prison. He told me, “If you can find a volunteer, we’ll do it.” But no one ever stepped up.
Since getting out, I’ve been working with a counselor through Club Recovery. I’ve had stretches of abstinence—four months clean at one point—but I’ve struggled too. I even put Gamban on my phone to block gambling apps, but then I bought a new phone so I could gamble again. That’s how strong the pull can be. But I’ve realized I can’t be a hypocrite. If I want to help others, I have to stay clean myself.
I’m starting a new Gamblers Anonymous group in Little Falls. Zoom meetings didn’t work for me—they didn’t feel personal enough. I wanted a place where people could sit down face-to-face, look each other in the eye and admit what’s really going on. There’s an epidemic of gambling up there. People buy pulltabs by the box, yet most don’t think of gambling as a real addiction.
That’s bullshit. I know firsthand how destructive it is.
Starting the GA group wasn’t easy. I had to call GA International, get a starter kit, work with the library to secure space, put flyers up in hospitals, bars, even in the local paper and radio. But it matters. These programs hold me accountable, and hopefully they’ll give others the same chance.
I’ve thought about suicide from time to time. But one day, a driver told me about his best friend who killed himself because of gambling. Hearing that cracked me open. I teared up in the car and knew it was time for me to step up—for myself, for others and for my family.
Thanks to gambling, I’ve lost a lot—money, relationships, trust. Some of those losses I’ll never get back. But I’m trying to move forward. I want to bring GA into prisons. I want to write a blog about addiction and suicide. I want to make sure others know they’re not alone, and that gambling addiction is every bit as real and dangerous as alcohol or drugs.
I can’t change the past, but I can use it. If sharing my story helps one person stop before they lose everything, then it’s worth it.
Nov 12, 2024 | CONCERNED OTHERS, HELP, PROBLEM GAMBLING, RESOURCES
Perhaps no other addiction damages one’s financial resources as much as gambling disorder. Indeed, the ability to regain financial health is a critical aspect of recovery from the addiction.
Recognizing the unique interplay between financial discipline and gambling recovery, MNAPG is excited to share a new and valuable resource for those experiencing issues from gambling — whether for the gambler or a family member affected by the gambler’s behavior. Starting in October, MNAPG began offering specialized financial counseling through the Financial Choice services of LSS Financial Counseling.
This joint effort pairs the financial expertise of LSS counselors with the problem gambling awareness training offered by MNAPG. Those who take advantage of this service will meet with a financial counselor who understands how gambling can negatively impact an individual or family’s finances.
This benefit provides access to six free and confidential financial counseling sessions. These sessions provide the guidance and support needed to address financial challenges brought on by problem gambling and to chart a path forward to financial stability.
The experienced and non-judgmental counselors at LSS Financial Counseling can help:
· Assess one’s current financial situation
· Create a personalized budget and debt management plan
· Develop strategies to avoid future financial pitfalls
· Set and achieve long-term financial goals
Sessions are available in person, by phone or online — whichever is most comfortable. Those interested in taking advantage of this free service should contact LSS Financial Counseling at 800-528-2926 and mention assistance for problem gambling to schedule an appointment. LSS Financial Counseling is an experienced nonprofit, full-service credit counseling agency.
May 22, 2024 | HELP, PROBLEM GAMBLING, RESOURCES
The National Council on Problem Gambling (NCPG) is making significant improvements to the National Problem Gambling Helpline. The changes are expected to provide consistent standards across participating states and provide insights into those calling the helplines, ultimately making help more accessible to people in need of problem gambling information and support services.
There are four primary aspects to the modernization project, which began in 2021. The first was establishing a national helpline number, 1-800-GAMBLER, something that was initiated in 2022. The single national number means a reduction in the number of state helpline numbers that need to be listed in national gambling ads. It also ensures that anyone living in participating states will be automatically routed to their local state helpline when I dialing 1-800-GAMBLER.
The second part of the project is upgrading the technology. This involved improving telephony and routing systems, synchronizing text and chat data collection forms, and ensuring access to language translation for services for all contact centers within the National Problem Gambling Helpline Network. While this work isn’t flashy to the public, it ensures that everyone gets connected to their contact center efficiently and effectively, and that language is not a barrier to care.
The third portion of the project involves working with the 27 contact centers that comprise the network to help each one grow, standardize communication and training, and ensure the centers obtain accreditation with the appropriate governing body.
The final aspect of the project relates to data collection. NCPG is working with the various contact centers to get permission to gather specific helpline data. This will provide insights into trends about callers using the service and the reason for their call, ultimately allowing NCPG to better support advocacy efforts at the national and state levels.
NCPG’s Helpline Committee has developed more than 15 data points they’re seeking to obtain from the contact centers. Some of the information includes who is calling the helpline (family member, individual who gambles, etc.), the kind of gambling that has caused problems (sports gambling, lottery, etc.), and the type of referrals made (to treatment, to peer support, warm transfer to crisis services, etc.).
“This information will allow us to identify and forecast trends, which will inform state and national advocacy efforts,” says Jaime Costello, director of programs for NCPG. “For example, if we see that peer services are becoming a more common referral option, we’ll be able to help the states advocate for more resources. Data strengthens advocacy efforts.”
NCPG hopes to complete the initial stages of the National Problem Gambling Helpline Modernization Project by the end of the year and is hoping to extend the work beyond 2024. NCPG is seeking to secure additional or extended funding to ensure that the project can be continued through to completion. Funding for the National Problem Gambling Helpline Modernization has been provided by the NFL via the NFL Foundation.
Note: Minnesota will continue to advertise its own helpline number 1-800-333-HOPE (4673) for in-state messaging. If sports betting is approved, the NCPG helpline number will be used in ads to eliminate the need to have multiple numbers printed. Regardless of which number a Minnesotan calls, they will be connected to the state’s help center vendor.
Mar 16, 2022 | HELP, PROBLEM GAMBLING, PROFESSIONALS, RECOVERY, RESOURCES
As seen on The Phoenix Spirit. Read the original article Here.
By Bill Stein
There is great power in learning from someone who has “been there before.” People with similar lived experience may be able to listen and provide hope and guidance in a way that is uniquely received.
So-called “mental health peer support” has existed for decades. Since the 1990s, the concept of “consumers as providers” has become a larger component in mental health service settings.
Perhaps there is no more powerful example of the power of peer support than when a recovering compulsive gambler shares their story with someone still in the throes of addiction. Indeed, programs such as Gamblers Anonymous are built largely on the idea that others with similar challenges can lead the way to recovery.
Peer support specialists are people who have been successful in the recovery process and can help others experiencing similar situations. Peer support specialists have a proven place as a key component of integrated care for recovery.
What is a Peer Support Specialist?
A peer support specialist is someone with lived experience who is able to share that perspective with another person who has not yet achieved recovery from addiction. They provide a link between clinical services and “outside” supports and can help someone navigate the behavioral health system and find appropriate community resources. A peer provides an example of empowerment and success and can be a trusted role model. It’s often easier for a person seeking to begin recovery to talk with a peer support specialist than it is to talk to a counselor or attend a Gamblers Anonymous meeting. Peer support specialists can also foster trust in a healthcare system that has often disenfranchised many of those whom it serves.
The value of lived experience is helpful throughout the time a peer support specialist spends with a client but can be particularly helpful when the gambler is vulnerable to relapsing. Some peers are available 24/7 so that a gambler in distress can reach them at any time.
Benefits of Gambling Peer Recovery Support
Recovery from any addiction is a long process. Most people need support at various points throughout the difficult journey. While everyone’s struggle to achieve recovery is different, what each person has in common is the need to receive support in one form or another. Although the faces of addiction are many, all persons on the road to recovery need the support of others, who need to be familiar with what it means to be an addict.
There are four key elements to the support provided by the peer support specialists:
- Emotional support. The peer support specialist provides emotional support by encouraging the individual through empathy, concern or caring, and helping to strengthen confidence and self-esteem.
- Information source. The peer support specialist shares their knowledge about resources available to guide individuals to success, including access to treatment, which is often available at no cost.
- At a practical level, a peer support specialist can help people complete tasks necessary for successful recovery, such as helping with transportation and housing.
- A peer support specialist helps individuals gain a sense of belonging and being with others.
Peer support specialists may get involved in a range of activities, including:
- Being a voice in individual, family, and group counseling.
- Providing support to family members of problem gamblers.
- Helping someone through financial counseling.
- Being available by phone (including after hours).
- Giving presentations, teaching, and providing training.
- Being the voice of recovery providing input into program planning.
- Serving as a connection to the “recovery community.”
- Providing support in negotiations with the criminal justice system.
Many who work in recovery are in recovery themselves
Many people believe that individuals without shared experience cannot help those with addictions or fully understand what they’ve gone through. Studies provide considerable support for this contention. A review of existing studies found that the percentage of substance use disorder treatment providers who were in recovery was 33-50 percent. Those in recovery who are involved in client care have an ability to introduce their clients and patients to 12-step and other self-help supports in ways that those not in recovery are unable to do.
Provider Benefits
Peer support specialists that work within a treatment delivery system can provide an important benefit to providers. They can offer assistance with resources for those identified with a gambling problem and/or their family members.
Trained Professionals
While specifics vary by state, there is a formal process for becoming certified as a peer support specialist. In Minnesota, peer specialists must have 30 hours of continuing education every two years in areas of mental health recovery, mental health rehabilitative services and peer support.
The Need for Gambling Peer Support Specialists in Minnesota
Unfortunately, peer support specialists are not currently approved as part of gambling treatment programs in Minnesota. However, a number of other states, including Maryland and Connecticut, recognize them as vital parts of treatment and recovery. In each of these state programs, gambling peer support specialists engage with an individual as soon as they call the state gambling helpline. While not everyone seeking help may be ready to sit down with a counselor, they may be receptive to having a conversation, or a series of conversations, with a trained peer before seeking formal counseling. In fact, each of these states have seen an increase in those seeking treatment since the inclusion of the peer support specialist, crediting the importance of those early conversations.
In Connecticut and Maryland, the gambling peer support specialist is an integral component to an individual’s recovery treatment plan, working in conjunction with the counselor as added support. Peer support specialists are also available post-treatment, maintaining connections as the person in their early recovery begins to negotiate their new way of being.
The Minnesota Alliance on Problem Gambling is working with the Minnesota Department of Human Services to bring peer support professionals into the treatment mix given their clear value in helping those with gambling addiction in their recovery journeys.
Jan 10, 2022 | HELP, PROBLEM GAMBLING, PROFESSIONALS
Working your recovery program is hard. To help assist those who may feel tempted to gamble online or visit a casino or card room, there are a few tools that may be helpful. None are foolproof, but if you are committed to your recovery, these tools may help.
GAMBAN – a voluntary, self-exclusion tool for online gambling sites.
Given that many gamblers may be moving online, especially during COVID-19 times, MNAPG is offering individual subscriptions for an online self-exclusion tool called Gamban. This tool enables the gambler to block tens of thousands of online gambling sites on all devices. MNAPG has purchased one-year subscriptions that can block up to 15 devices in one household. If you are interested, please email sstucker@mnapg.org and a link will be provided to set up the account.
